Progress in Digital payments in India
India ranks as a laggard in technology adoption. Link. Yet in fintech, there has been explosive growth. Starting from 2016, India has gone from nowhere to become the leader in digital payments. In 2020, India processed 25.5 billion real-time online payments. China was at 15.7b, followed by S Korea (6b), Thailand (5.2b) and UK (2.8b). US at 1.2b was ranked 9th!!
India's transaction volume share from real-time, online transactions is expected to grow from 15.6% (in 2020) to 37.1% in 2025 when it will become the most popular method of payment. Other electronic payments (eg cards) will grow from 22.9% to 34.5%. Importantly, paper-based payments which had a considerable 61.4% share in 2020 will shrink to just 28.3%.
Encouragement of digital payments and dissuasion of cash & black money
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No doubt, demonetisation (2016-17) and a very strict Covid lockdown (2020) were seminal moments along this journey when electronic payment alternatives became a necessity. It compelled ordinary people to move away for the first time from the cash-in-hand or people-to-people means.
The push towards everyday use of digital banking was started post 2014 via Jan Dhan accounts, Aadhaar and digital benefits transfers (DBT). Towards this end, universal banking enrolment of the poor was started on a mission mode, finger-print reading devices were set up, digital payment systems were developed and India's RuPay debit cards and Kisan Credit card were popularised. Incentives such as free accident cover were given to all. Kisan Credit cards reach out to 25m small farmers & fishermen and offer hassle-free concessional credit worth Rs 2 lakh crore! KCC have high convenience as they are used for giving benefits and operating farming schemes (eg crop insurance).
During demonetisation, Govt made cash hoarding illegal and barred cash payments over a certain limit. In 2020, it removed the merchant discount rate or electronic payment charge. There were fines for medium-sized companies (revenues > $7m) that did not accept debit card payments for free. In 2020, it enforced e-invoicing for B2B transactions and e-way bills (freight travel documentation) via GSTN portal & a unique IRN.
Various mechanisms were created to clamp down on black money generation. Most significant was the total recast of the indirect tax system via GST legislation (2017) when used alongside invoice matching and powerful data analytics. Other legislations were enacted such as Benami property transactions (2016), undisclosed foreign incomes and assets (2015), unregulated deposit schemes (2019), extension of real-time, centralised reporting of bank transfers (RGTS), RBI supervision over cooperative banks and non-bank financial institutions (2019-2020), digital mapping and registration of land ownership (2020-), etc. Indian remittance tax (2019) at 5% on outgoing remittances from India will identify potential black money sources in India. Tightening of existing FCRA (foreign contribution regulation act) (2020) requires opening of a State Bank of India account where money transactions can be tracked, and unauthorised activities of any sort will revoke FCRA registration. Discretionary spending (i.e. admin expenses) is limited to 20%.
Importance of Digital India
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Digital India aims to give people the benefit of quality public services, which are comprehensive, easy to navigate, interactive and available at a touch of a button, remotely through the internet. It endeavours to make India "digitally empowered" in all fields, be it the private sector or government.
One of Digital India's motto is to be "faceless, paperless, cashless".
For cashless, Digital India had to establish a governance system & net banking ecosystem which ensured confidence in all aspects of electronic transactions, the safety & competence of the banking system and anti-fraud measures. It provides incentives to consumers and requires infrastructure to be set up by the traders, businesses, banks, common service centres, telecom companies and equipment manufacturers.
1. Masses are either not banked, have bank safety concerns or are not schooled in digital aspects of banking
2. Scepticism of shopkeepers and traders in electronic payments, along with high merchant discount rate.
3. Lack of internet access and smartphones: only 370m out of 1350m had mobile internet & few in villages
1. Banking hesitancy :- National Payments Corporation of India (NPCI) has created a real-time payment system called UPI (Unified Payment Interface). It brings together all the banking institutions under one platform for the sole purpose of providing seamless, instantaneous bank-to-bank transfers.
The user, who is logged on, can send or request money with the virtual ID of the other party, amount and account details. Payment is made after the sender of funds enters his UPI PIN and accepts the transfer. Applications like BHIM and RuPay work on UPI but provide a simplified, user-friendly interface. Customer can make payments using UPI-powered portal in place of the card. He can set up an app (or online wallet) on a smartphone with a bank account or card account; and an online, verified ID using Aadhaar.
The choice of payment portals has mushroomed with private entrants such as Google Pay, Amazon Pay, Paytm, PhonePe & WhatsApp Pay. "We need to build consumer trust in digital transactions and inspire businesses and customers to adopt adequate security safeguards. Investing heavily in encryption and other security measures will be paramount to securing private data of all Indians. Organizations that design with privacy and security in mind will thrive. The new private entrants are coming in with stronger encryption and high-security policy for securing digital communication and digital transactions."
2. Scepticism of sellers :- As money is credited immediately, seller just needs to check the bank account after taking payment. But, seller will trust one of the reputable card processing systems (eg RuPay, Mastercard) or the online payment portal (eg Google Pay), since errors don't arise or there is full compensation for the loss.
3. Access to internet and smartphones :- Rural mobile telephony and data use has grown exponentially since Reliance Jio entered the space with full gusto. India has the highest data usage rate in the world. Mobile broadband (610m subs in 2019) made up over 50% of cellular connections in India (which is close to 100% penetration). By 2024, smartphones would have reached near-full penetration with 1,100m users and 1,250m subscribers.
Further Progress on Digital Payments
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1. UPI transactions grow at pace
◙ More businesses (eg Ola and Netflix) are adopting UPI. These are small value, retail transactions.
◙ Contactless digital payments will be allowed up to Rs 5000. It will boost use in mass transit systems (eg. metro, busses) because speed of transactions is critical to them. Delhi and Mumbai metro have taken it up.
◙ UPI-based customer & business sales will get automatic GST rebates. For this, business must collect customer's PAN or GST number as part of UPI transactions. According to a report, if just 10% of 13m grocery stores (also, sole traders like plumbers & salons) take up digital payments, it will create 3.2m jobs and boost retail consumption by 5%!
2. UPI aids growth in financial services
◙ New Fintech firms are both innovative and well-funded. They are taking UPI into new areas like micro-insurance, retail investments, online education, small trader technologies, agri-tech and even cross-border business. Tier 2 & 3 cities retail as well as small traders are being targeted.
◙ UPI based credit card is a "game-changer" for retail lending, due to transparent repayment history.
◙ UPI is increasing credit access to MSMEs. UPI gives effective tracking of receivables & payables, so good credit risk assessments can be done.
MSMEs comprise 90% of firms in India of which 70% are micro and informal. Only 15-20% get credit in the normal course of business. Cheaper and accessible microfinance can happen if comprehensive & reliable credit information is available. "Open Credit Enablement Network (OCEN) and Account Aggregator framework are means of collecting, aggregating and sharing credit information. Public Credit Registry (PCR) is the register of all credit information." [Improving India’s private credit-to-GDP ratio (about 51 per cent, lowest among peers) via microfinance will boost India's GDP per capita & tax-to-GDP ratio.]
3. Overseas expansion of UPI and RuPay
◙ India's UPI and RuPay card have become global. NPCI International Payments Limited (NIPL) has tied up with 30 other payment networks and is present in 195 countries! Aadhar system has been exported to 10 countries via MOSIP, an open-source system.
4. USSD part of Regulatory Sandbox
◙ USSD is the 1st iteration of Regulatory Sandbox. It works without internet and smartphones (Edit: it is phone-based?). It is being tested for offline retail payments. Cards and wallets can be developed on USSD.
5. India Stack
◙ India is building a world-class, massively scalable digital payment system that is also expansive, secure and efficient. India Stack has the potential to make India among the pioneers and leaders in Fintech revolution.